Reference

Terms Conditions for Your kiki1221 Account

These terms set out what you agree to when you open and use your kiki1221 account — covering deposits via DANA, OVO, and GoPay, access to our lobby, and how we handle your account data.

DANA · OVO · GoPayAccount Wallet RulesLobby Access TermsData & PrivacyContact & Disputes
kiki1221 Terms Conditions for Your kiki1221 Account
KEAMANAN DAN KEPERCAYAAN

How We Protect Your Account and Data

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact us immediately via live chat and we will lock the account while we investigate.

Data Retention

We retain your account and transaction records for as long as required by applicable law. You may request a summary of the data we hold by submitting a written request through the Help Centre in your account dashboard.

Cookie Policy

We use session and preference cookies to keep your lobby state and language settings intact across visits. You can manage cookie preferences in your browser settings; disabling them may affect lobby functionality.

Requesting Changes

To update personal details, close your account, or request data deletion, submit a verified request through the account Help Centre. We process confirmed requests within the timeframe required by applicable local law.

HUBUNGI TIM KAMI

How to Reach Us About These Terms

Team online

Live Chat

Reach our account support team directly through the live chat widget in your lobby. Available around the clock for questions about your account terms, wallet access, or transaction disputes.

Email Support

Send detailed term-related queries or formal complaints to our support email. We aim to respond within one business day, with full reference to the relevant clause in your account agreement.

Account Help Centre

Your account dashboard includes a Help section where you can submit requests about data access, account changes, or term clarifications — tracked and responded to in writing.

Common Questions About Our Terms

Yes. All transactions through DANA, OVO, and GoPay are covered by our terms alongside the individual payment provider's own policies. Both sets of terms apply to every deposit and withdrawal you make.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you have accepted the updated terms.

Yes. Submit a data access request through the Help Centre in your account dashboard. We will provide a summary of your account and transaction data within the timeframe required by applicable law.

We may suspend or permanently close accounts that breach our terms. Where legally required, we will give you notice and an opportunity to respond before any permanent action is taken.

Submit a verified closure or deletion request via the Help Centre in your account dashboard. Players in Yogyakarta and across Indonesia can use this same path. We process confirmed requests within the legally required timeframe.

Reach our support team via live chat or email with your transaction reference. We will review the relevant account records and respond in writing, referencing the applicable clause in these terms.